Frequently Asked Questions (FAQ) – NY Travel Limo

We provide transportation in Mercedes-Benz Sprinter Vans for large groups (up to 1,000 people), ideal for corporate transfers, airport trips, events, wine tours, excursions, weddings, and more.

Each Sprinter Van seats up to 14 passengers. For larger groups, we coordinate multiple vans and buses to accommodate events with 1,000 or more people.

You can request a quick quote by filling out our online form or by calling our bilingual team (English and Spanish).

Yes. You can request additional stops when booking your ride. An extra charge applies depending on the route.

You can cancel without penalty at least 24 hours in advance. Just email us or call our customer service team.

During the ongoing construction at JFK, our drivers will send you updated instructions via text. Make sure your phone is on when you land.

Your driver will send you a welcome message when your flight arrives at the gate. If you selected curbside pickup, reply to coordinate the exact location. If you don’t have a cellphone, we recommend choosing the “Meet & Greet” option inside the airport.

When booking, select the “Inside Pickup” option. One of our representatives will wait for you with a sign displaying your name.

We monitor all flights in real time. You don’t need to notify us if your flight changes. Just make sure you provide the correct flight number when booking.

Yes. We coordinate logistics for work teams, executive meetings, trade shows, and conferences. We handle multiple pick-up and drop-off points.

For groups, private transportation in a Sprinter Van is more comfortable and punctual than relying on public transit or multiple taxis. You can also schedule waiting time.

Yes. We offer hourly rates for flexible routes or multiple destinations.

Yes. We provide custom wine tours to vineyards in North Fork, Hudson Valley, or New Jersey, with a private driver and tailored stops.

Absolutely. We can include wineries, restaurants, and tourist attractions. Ask us about our themed tours.

Yes. Companies can open accounts with monthly billing and group booking management.

Yes, you can enter your promo code when booking. Valid for selected services.

We recommend tipping between 15% and 20% of the total fare. You can include it during payment or give it directly to the driver.

Yes, you can request them when booking. We offer baby and child safety seats in accordance with regulations.

Yes, we accept small pets in travel carriers. Service dogs or guide animals are always welcome.

Book Now. We have a lost and found system and will do our best to return your item.

Passengers under 18 must be accompanied or have written permission from a parent or guardian.

NY Travel Limo only offers private, personalized service in Sprinter Vans. You don’t share the vehicle with strangers. You decide when and where to go.

Yes. We use encrypted payment systems and protect your personal data.

We provide international customer service via WhatsApp or email for clients outside the U.S.

You can email our customer service department. We’ll reply within 24 hours.